1. Definitions
In these Terms and Conditions:
- “Agreement”
- means any agreement or contract entered into for the provision of Goods by the Supplier to the Customer.
- “Conditions”
- means these Terms and Conditions.
- “Customer”
- means a person, firm or corporation, jointly and severally if there is more than one, acquiring goods from the Supplier.
- “Default”
- means any breach of the Conditions.
- “Goods”
- means Goods supplied by the Supplier to the Customer.
- “Invoice”
- means an invoice issued by the Supplier for the Goods.
- “PPSA”
- means the Personal Property and Securities Act 2009 (Cth).
- “Price”
- means the price of the Goods determined under clause 2.
- “Purchase Order”
- means the Purchase Order issued by the Customer to the Supplier for the supply of Goods.
- “Quotation”
- means the document that the Supplier provides to the Customer offering Goods for a specified price.
- “Peninsula Tiles & Stone”
- means Peninsula Tile and Stone Pty Ltd (A.C.N. 625 646 693).
- “Supplier”
- means Peninsula Tile and Stone Pty Ltd (A.C.N. 625 646 693) or any affiliate or related body corporate.
2. Price and Payment
2.1The Price shall be:
- the Price contained in the Quotation (subject to clause 2.2), which shall be deemed to be accepted by the Customer unless the Customer notifies the Supplier within 30 days of receipt of the Quotation that the Customer does not agree to it; or
- if no Price has been quoted, the Price as indicated on any Invoice issued to the Customer by the Supplier; or
- any Price otherwise agreed in writing between the Customer and the Supplier.
2.2The Supplier may, at its sole discretion, vary the Price by written notice to the Customer to reflect any increase in the cost of producing or delivering the Goods.
2.3The Supplier may, at its sole discretion, require the Customer to pay a deposit before delivery of any Goods. The amount of any deposit is subject to the Supplier’s discretion.
2.4Payment for Goods, including any interest or additional fees, must be made within 14 days of the Invoice date without set off or deduction.
2.5If the Customer Defaults in payment by the due date of any amount payable, then all monies which would become payable to the Supplier become immediately due and payable without further notice.
2.6If the Customer is in Default under the Agreement, the Supplier may, without prejudice to any other remedy available to it:
- charge the Customer interest on any sum due pursuant to the Penalty Interest Rates Act 1983, plus 4% for the period from the due date until the date of payment in full;
- charge the Customer for, and the Customer must indemnify the Supplier from, all costs and expenses (including without limitation all legal costs and expenses on a full indemnity basis) incurred by it resulting from the Default or in taking action to enforce compliance with the Conditions or to recover any Goods;
- cease or suspend for such period as the Supplier thinks fit, the supply of any further Goods to the Customer;
- by notice in writing to the Customer, immediately terminate any contract or Agreement with the Customer so far as unperformed by the Supplier;
- take a charge of Customer's property, both real and personal, and including any future property as security in favour of the Supplier for the performance of the Customer's obligations and payment of any amounts owing, and the Customer hereby authorises the Supplier to register a caveat in respect of this charge over any such property.
3. Retention of Title
3.1Until full payment in cleared funds is received by the Supplier for all Goods supplied by it to the Customer, as well as all other amounts owing:
- title and property in all Goods remain vested in the Supplier and do not pass to the Customer;
- the Customer must hold the Goods as a fiduciary bailee and agent for the Supplier;
- the Customer must keep the Goods separate from its goods and maintain the labelling and packaging as supplied by the Supplier;
- the Customer is required to hold the proceeds of any sale of the Goods on trust for the Supplier in a separate account, however, failure to do so will not affect the Customer's obligation to deal with the proceeds as trustee;
- the Supplier may, without notice, enter any premises where it suspects the Goods may be and remove them, notwithstanding that they may have been attached to other goods not the property of the Supplier, and for this purpose the Customer irrevocably licenses the Supplier to enter such premises and also indemnifies the Supplier against all costs, claims, demands, or actions by any party arising from such action.
4. PPSA
4.1Terms used in clause 4 that are defined in the PPSA have the same meaning as in the PPSA;
4.2The Purchaser acknowledges and agrees that these Conditions:
- constitute a security agreement for the purposes of the PPSA; and
- create a Security Interest in all Goods previously supplied by the Supplier to the Purchaser (if any), and all Goods that will be supplied in the future by the Supplier to the Purchaser.
4.3The Grantor must do all things necessary, as notified by the Secured Party, to:
- enable Registration with respect to the Security Interest and for that Registration to continue until such time as all of the Grantor's obligations under this Agreement have been satisfied, including providing the Grantor's details and any serial numbers required for Registration;
- if the PPSA applies, enable the Security Interest to be perfected and continue to be perfected until such time as all of the Grantor's obligations under this Agreement have been satisfied;
- ensure that the Security Interest has priority over all other security interests in the Personal Property, whether registered, perfected or otherwise and whether created or arising before or after the creation of the Security Interest, except those security interests which the Secured Party agrees will have priority over the Security Interest or which by law have priority over the Security Interest;
- ensure that the Secured Party is able to Enforce the Security Interest until such time as all of the Grantor's obligations under this Agreement have been satisfied and the Grantor must not do anything which affects the Enforceability of the Security Interest;
- make any changes to the Registration relating to the Security Interest as the Secured Party may require from time to time, including to enable correction of any defects in the Registration;
- if the PPSA applies, enable any security interest that forms part of the Collateral to be perfected and continue to be perfected until such time as all of the Grantor's obligations under this Agreement have been satisfied;
- if the PPSA applies, ensure that the Grantor's security interest in any Collateral has priority over all other security interests in the Collateral, except those security interests which the Secured Party agrees will have priority over the Grantor's security interest in the relevant Collateral or which by law have priority over the Grantor's security interest in the Collateral; and
- if the PPSA applies, ensure that a third person cannot acquire an interest in any Collateral free of the Secured Party's Security Interest other than, where applicable, as a result of the Grantor dealing with inventory in the ordinary course of business.
4.4Secured Party May Exercise Rights — The Secured Party may exercise its rights in relation to the Security Interest at any time after the Grantor fails to comply with its obligations under the Security Agreement and/or this Agreement and/or any other agreement between the Supplier and the Purchaser.
4.5To the extent permitted by Legislation relating to the Security Interest, the Grantor waives its rights to receive any notices required to be issued or which would ordinarily be issued, whether by the Secured Party or any other person, to the Grantor under any such Legislation.
4.6The Purchaser will be entitled to a release of the Security Interest when all its obligations under this Agreement and/or any other agreement with the Supplier and/or its affiliate have been satisfied.
4.7Costs — The Grantor will be responsible for its own costs in relation to the Security Agreement and the grant of the Security Interest, Registration with respect to the Security Interest and (if the PPSA applies) perfection of the Security Interest; and complying with its obligations under this clause.
5. Returns & Cancellations Policy
We strive to ensure your complete satisfaction with every purchase. This policy outlines our procedures for returns and cancellations, ensuring clarity and compliance with the Australian Consumer Law (ACL).
Important Note on Australian Consumer Law (ACL): Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
5.1 Faulty or Damaged Goods
- We stand by the quality of our products. If an item you purchased is faulty, unsafe, not fit for its advertised purpose, or does not match its description, we will happily offer a remedy as required by the Australian Consumer Law.
- Before Installation: It is crucial that all products, especially tiles and flooring, are thoroughly inspected for defects or inconsistencies before installation. We cannot accept responsibility for issues that become apparent only after installation if the fault would have been reasonably noticeable prior to installation.
- Reporting a Fault: Please notify us immediately if you believe an item is faulty. We may require photographic evidence or for the item to be returned for assessment.
- Remedy: Depending on whether the failure is minor or major under the ACL, we will offer a repair, replacement, or full refund.
5.2 Change of Mind Returns (Non-Faulty Items)
- Proof of Purchase: Valid receipt or proof of purchase is required.
- Return Period: 30 calendar days from the date you received your item.
- Condition: Must be unused, in original packaging, and in re-saleable condition.
- Eligible Items: Standard stocked items only (Stock Group 'S'). No custom or special orders.
- Minimum Quantities: Tile/flooring minimum return of 6 square metres (m²).
- Handling Fee: A 30% restocking and handling fee applies.
- Exclusions: Tiles can only be returned if we still hold the exact batch number in stock. Clearance/discontinued stock cannot be returned.
5.3 Trade Customer Returns (Glues, Grouts & Accessories)
- Return Period: 7 business days from purchase.
- Eligibility: Active trade account holders only.
- Handling Fee: 20% restocking fee applies.
5.4 Refunds
- Refunds are processed via the original payment method.
- Processing time: up to 10 business days.
- The customer pays return shipping for change-of-mind returns.
5.5 Order Cancellations
- Standard Stocked Items: Free cancellation within 7 days of purchase if not delivered. After 7 days, a 25% fee applies.
- Specially Ordered/Custom Items: Cannot be cancelled once placed.